SNAP Virtual Visits is a medical consultation and Virtual Visit for your episodic care needs. At the beginning of your virtual visit, the medical professional determines whether your health concern is appropriate for virtual care. However, if the provider determines within the first three minutes of the visit that your condition would be better treated at a nearby medical facility, your $40 fee will not be refunded as we are now providing medical advice and helping assist you on the next level of care. We have many referral partners, if chosen, that will waive the first $40 of their visit/facility charge since you have paid that fee to us. Salubrious Nurse Practitioners and SNAP Virtual Visits doesn't guarantee this however and it is always best to check beforehand.
You agree to pay all fees or charges to your Account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. By providing SNAP Virtual Visits with your credit card number, Apple Pay, Google Pay, or PayPal account and associated payment information, you agree that SNAP by Salubrious Nurse Practitioners, PLLC is authorized to immediately invoice your account for all fees and charges due and payable to SNAP by Salubrious Nurse Practitioners, PLLC hereunder and that no additional notice or consent is required. If your health plan, employer or agency has arranged with SNAP by Salubrious Nurse Practitioners, PLLC to pay the fee or any portion of the fee, or if the fee is pursuant to some other arrangement with SNAP by Salubrious Nurse Practitioners, PLLC, that fee adjustment will be reflected in the fee that you are ultimately charged. Please check with your employer, health plan or agency to determine if any Services will be reimbursed. If you do not have insurance coverage for Services, or if your coverage is denied, you acknowledge and agree that you shall be personally responsible for all incurred expenses. SNAP by Salubrious Nurse Practitioners, PLLC offers no guarantee that you shall receive any such reimbursement. SNAP by Salubrious Nurse Practitioners, PLLC reserves the right to modify or implement a new pricing structure at any time prior to billing you for your initial payment or for future payments due pursuant to these Terms of Service.
You may cancel your appointment status at any time that you are in the virtual waiting room queue. You will not be charged to create a virtual visit appointment and cancel said appointment while still waiting to be seen. As soon as a provider initiates the virtual visit, this encounter becomes a professional medical consultation, even if the condition you are seeking treatment is outside the realm of our treatment availability, or if we refer you to a higher acuity of care (e.g. Urgent Care, ER, etc.), and you will not be granted a refund or cancellation fee for this.
You have 10 calendar days to request a refund for your visit if you feel that the fee was inappropriate, or you cancelled your appointment without being seen by a provider and was still charged for the visit. All refund requests must be made through our electronic tracking system by sending SNAP by Salubrious Nurse Practitioners, PLLC an e-mail to:
This DOES NOT guarantee a refund will occur, and we will make every effort to determine if there was a software problem or charge capture malfunction that inappropriately charged your Account. If fault is found to be on our system, or, if we feel that the charge was not warranted based on the service, we will refund your payment to the original source of payment within 48 hours.
Due to regulatory restrictions, we cannot provide a virtual visit to individuals covered by a government sponsored insurance plan, such as Medicare, Medicare Advantage, Medicaid, Tricare or Champus.